Privacy Policy
In short
- We collect: your name, phone number, company name and approximate monthly lead volume — only what you type into our enquiry forms.
- We use it to contact you about Voz AI's AI voice-agent services.
- An automated AI voice system may call the number you submit, usually within a minute. Calls may be recorded and transcribed.
- We keep it for up to 24 months from your last interaction with us, unless you ask us to delete it sooner.
- Delete it any time: email hello@vozai.in or WhatsApp +91 95606 06772. We act within 7 days.
1.Who we are
Voz AI ("Voz AI", "we", "us") builds and operates AI voice agents that call, qualify and follow up with business leads in Hindi and English. We are based at TCW, Dwarka Sector 19B, New Delhi, India. For anything in this policy, write to hello@vozai.in.
This policy covers the personal data we collect from you as a prospective or current customer — through the contact form on vozai.in, through lead forms we run inside Facebook and Instagram ads, and through WhatsApp or email conversations with us.
2.What we collect
We only ask for what we need to talk to you about our service:
| Data | Where it comes from | Why we need it |
|---|---|---|
| Name | Enquiry form you fill in | To address you properly on the call |
| Phone number | Enquiry form you fill in | To call and message you about Voz AI |
| Company name | Enquiry form you fill in | To understand your business and tailor the conversation |
| Business type (industry) | Enquiry form you fill in | So our agent can talk about your kind of business |
| Monthly lead volume (approx.) | Enquiry form you fill in | To recommend the right plan and estimate pricing |
| Call recording & transcript | Generated during any call between you and our voice agent or team | Quality, training of our human team, and keeping an accurate record of what was discussed |
| Form & ad metadata | Facebook / Instagram when you submit a lead form there | To know which campaign or form you came from |
We do not ask for, and please do not send us, payment card details, government ID numbers or passwords through these forms.
3.How we use it
- To contact you about Voz AI services — that is the only purpose. We do not sell or rent your details, and we do not use them for unrelated marketing.
- To understand your requirement (industry, lead volume, use case) and prepare a proposal.
- To keep a record of our conversation so the next person you speak to at Voz AI has the context.
4.Automated calls — please read this
By submitting your phone number you agree that an automated AI voice system may call you on that number. The call is placed by our AI voice agent, typically within about a minute of your submission, at any time of day or night, including weekends and holidays. The agent will introduce itself as an AI, ask a few short questions about your requirement, and may offer to book a follow-up with a human from our team.
- Calls may be recorded and transcribed so we can review quality and keep an accurate record of what you told us.
- If you don't answer, the agent may try up to two more times shortly after. It may also connect you live to a member of our team.
- You can end the call at any time, and you can ask the agent (or us) not to call again. We will mark your number as "do not call" and stop.
- We do not use the recording of your voice to build a voice profile of you, and we do not share it with anyone outside the providers listed below.
- We may also follow up by WhatsApp or SMS on the same number, and by email if you gave us one.
5.How and where your data is stored
Your details are stored in our lead-tracking records (a private Google Workspace spreadsheet) and in the automation system that places the call, both accessible only to Voz AI's founder and team on password-protected accounts. Call recordings and transcripts are stored with our voice-call provider and referenced from the same records. Data is processed in India and on cloud infrastructure that our providers operate, which may be located outside India.
The service providers that handle your data on our behalf, and only for the purposes above, are: our AI voice-calling and telephony platform (to place, record and transcribe calls), Google (to store our lead records), Meta (when you submit a form on Facebook or Instagram), WhatsApp (when we message you), an internal messaging app (Telegram) that alerts our team to new enquiries, and our workflow-automation host. Each is bound by its own privacy terms and by our instructions.
6.How long we keep it
- Enquiry details, call outcomes and transcripts: up to 24 months from your last interaction with us, after which they are deleted or anonymised.
- Call recordings: up to 12 months, unless you ask us to delete them earlier.
- If you become a customer: for the duration of our agreement plus the period required by Indian tax and accounting law.
- If you ask us to delete your data: we delete it within 7 days (see below).
7.Your choices and how to request deletion
You can ask us at any time to tell you what we hold about you, to correct it, to stop calling or messaging you, or to delete it entirely. Use either of these:
Tell us the phone number you submitted so we can find your record. We will confirm the deletion in writing within 7 days, and we will remove your details from our lead records, our automation system and any call recordings or transcripts, and ask our providers to do the same. We keep only a minimal "do not contact" note so we don't call you again by mistake.
This policy is written to comply with India's Digital Personal Data Protection Act, 2023. If you believe we have not handled your data properly, contact us first at hello@vozai.in; you also have the right to approach the Data Protection Board of India.
8.Changes to this policy
If we change how we collect or use your data, we will update this page and the effective date at the top. Material changes that affect you will also be sent to the phone number or email we hold for you.